Terms
Last updated: [Date] ·
Content
1. Who we are
2. Information we collect
3. Camera footage
4. How we use information
5. Legal bases (UK and EU visitors)
6. Cookies
7. How we share information
8. International transfers
9. Retention
10. Security
11. Your rights
12. Children
13. Changes to this policy
14. Contact us
1. Who we are
Strixon ("Strixon", "we", "us") provides remote video monitoring services to businesses in the USA, Canada, the UK and Australia. [Legal entity name, registered address, company number.] This policy explains how we handle personal information on our website and in delivering our services. [legal review needed]
2. Information we collect
Contact details you give us through forms, email or phone: name, company, email, phone, country and site details.
Client account information: billing details, site contacts and response-plan instructions.
Website usage data: pages visited, device and browser type, and approximate location, collected through cookies with your consent where required.
Call recordings and logs of monitoring calls, where permitted by law.
3. Camera footage
When we monitor a client's cameras, we view live video and may store clips of verified incidents. The client decides where cameras are placed and is responsible for any required notices to people on site. For this footage, we generally act as a service provider or processor on the client's behalf.
4. How we use information
- To provide, set up and support monitoring services
- To respond to trial requests, questions and partner applications
- To contact police, emergency services and client contacts during incidents
- To bill, keep records and meet legal obligations
- To improve our website and services, with consent where required
5. Legal bases (UK and EU visitors)
We rely on: performance of a contract; our legitimate interests in running and securing our business and protecting client property; compliance with legal obligations; and your consent for optional cookies and marketing. You may withdraw consent at any time.
6. Cookies
We use essential cookies to run this site. Analytics and marketing cookies are used only if you accept them in our cookie banner. You can change your choice at any time using “Cookie preferences” in the site footer. [List cookies, providers and durations.]
7. How we share information
We share personal information only with: police and emergency services during incidents; client-nominated contacts; service providers who help us operate (hosting, communications, payment, CRM) under contract; installation partners you ask us to involve; and authorities where the law requires. We do not sell personal information.
8. International transfers
Our monitoring center is located in [country]. Where personal information moves between countries, we use appropriate safeguards such as standard contractual clauses.
9. Retention
We keep incident clips and reports for [X days/months] unless a client asks for longer or the law requires otherwise. Enquiry data is kept for [X months] if you don’t become a client.
10. Security
We use encrypted connections, individual operator logins, multi-factor authentication and access logging to protect information. No system is perfectly secure, and we will notify affected people and regulators of breaches as required by law.
11. Your rights
UK and EU (GDPR): you can request access, correction, deletion, restriction, portability, and object to processing. You can complain to your data protection authority (in the UK, the ICO).
California (CCPA/CPRA) and other US states: you can request to know, access, correct and delete personal information, and opt out of the sale or sharing of personal information. We will not discriminate against you for using these rights. To use them, email [privacy@strixon.com] or call [+1 XXX-XXX-XXXX]. We honor Global Privacy Control signals. [confirm]
Canada (PIPEDA) and Australia (Privacy Act): you can request access to and correction of your personal information and make a complaint to us or the relevant regulator.
12. Children
Our services are for businesses. We do not knowingly collect personal information from children through this website.
13. Changes to this policy
We will post any changes here and update the date at the top. Significant changes will be highlighted on this page.
14. Contact us
Privacy questions: [privacy@strixon.com] · [Street address, City, State ZIP] · [Data Protection Officer / UK and EU representative, if required]
Try any plan free for 14 days.
Try any plan free for 14 days. We'll check your cameras, agree your response plan and go live in about 48 hours. No card needed to start [confirm].